Shipping policy

At Corven Step, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for full details.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Time

Estimated delivery times may vary depending on your location:

Standard Shipping: 3–7 business days
Express Shipping (if available): 1–3 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays or weather conditions.

Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment in real time.

Shipping Locations

We currently ship to selected regions. If your location is not available at checkout, shipping to your area may not yet be supported.

Delays

While we strive to deliver all orders on time, unexpected delays may occur. Corven Step is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is accurate at checkout. Corven Step is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with your order number and supporting details. We will work with the courier to resolve the issue as quickly as possible.